Frequently Asked Questions
Can I UPGRADE My Plan LAter?
Absolutely! You can upgrade or downgrade your plan up to 48 hours prior to.by reaching out to our using the contact methods below.
WHAT HAPPENS IF I WANT TO CANCEL?
We get it, sometimes life happens.
For One-time Wash clients, you can cancel your appointment by reaching out to our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, easily cancel your membership when signed in the web app and confirming.
For One-time Wash clients, you can cancel your appointment by reaching out to our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, easily cancel your membership when signed in the web app and confirming.
WHAT HAPPENS IF there's Extreme Weather?
Crews reschedule for FREE. During periods of extreme weather, our crews review the forecast at the start of each day.
DO ALL PLANS INCLUDE INTERIOR AND EXTERIOR?
Yes. All BrushHour plans include interior and exterior at no additional fee. Hope to see you schedule today!
CAN I REQUEST FOR A SPECIFIC AREA TO BE CLEANED?
Of course! When scheduling a wash on any available slot, you'll have the opportunity to provide comments on any interior and exterior areas of your vehicle that require additional attention. Hope to see you schedule today!
DOES BRUSHHOUR NEED A WATER AND ELECTRIC SUPPPLY?
No. While we do preserve water as an eco-friendly approach, all BrushHour trucks are equipped with water (and electricity) onboard. Hope to see you schedule today!
Can I pay extra to clean my car seats or strollers?
Great question! While we do not advertise a car seat shampoo or cleaning, (some) Crew Chiefs are comfortable with cleaning a car seat when there is additional time for FREE.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
I WOULD LIKE TO FEATURE BRUSHHOUR. WHO DO I SPEAK WITH?
We love working with media to share compelling stories. Drop us a dime and a member of our team may reach out.
I WOULD LIKE TO PARTNER OR SECURE BRUSHHOUR AT MY LOCATION?
Partner or secure BrushHour at your location or property for your employees and customers here.
I scheduled an appointment, but my Crew chief has YEt to arrive.
Appointments are time windows. That means our team can be present up to 1 hour before or after the scheduled time.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
WHICH SERVICE CAN I CHOOSE TO ADDRESS PET HAIR, SMOKE, AND SAND?
Our Luxury Super Sport and Luxury Motorsport services exclusively offer specialized treatments for pet hair, sand, and smoke.
CAN I SCHEDULE MORE THAN ONE CAR/MONTH AS A DISCOUNTED MEMBER?
We are committed to providing guaranteed availability and seamless access to our services. This exclusive benefit is extended to Discounted Members who can select a designated day and time bi-weekly.
To activate Guaranteed Availability, Discounted Members are kindly requested to contact us via the email channel below after securing their membership subscription.
To activate Guaranteed Availability, Discounted Members are kindly requested to contact us via the email channel below after securing their membership subscription.
I'M A DISCOUNTED MEMBER AND WANT TO ACTIVATE GUARANTEED AVAILABILITY?
Our Discounted Membership subscription plan offers the flexibility to schedule washes or details for up to two qualifying cars each month. Qualifying cars include any car with a seating capacity of eight or fewer passengers.
For single-vehicle members, you'll enjoy the exclusive benefit of utilizing up to two washes or details per month.
For single-vehicle members, you'll enjoy the exclusive benefit of utilizing up to two washes or details per month.
CAN I SCHEDULE MORE THAN ONE vehicle per MONTH AS A DISCOUNTED MEMBER?
Our Discounted Membership subscription plan offers the flexibility to schedule washes or details for up to two qualifying cars each month. Qualifying cars include any car with a seating capacity of eight or fewer passengers.
For single-vehicle members, you'll enjoy the exclusive benefit of utilizing up to two washes or details per month.
For single-vehicle members, you'll enjoy the exclusive benefit of utilizing up to two washes or details per month.
Or get help with Frequently Asked Questions
Can I UPGRADE My Plan LAter?
Absolutely! You can upgrade or downgrade your plan up to 48 hours prior to.by reaching out to our team using the contacts methods below.
WHAT HAPPENS IF I WANT TO CANCEL?
We get it, sometimes life happens.
For One-time Wash clients, you can cancel your appointment by reaching out to our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, easily cancel your membership when signed in the web app and confirming.
For One-time Wash clients, you can cancel your appointment by reaching out to our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, easily cancel your membership when signed in the web app and confirming.
WHAT HAPPENS IF IT RAINS or there iS extreme weather?
Crews reschedule for FREE. During periods of extreme weather, our crews review the forecast at the start of each day.
Are INTERIOR & EXTERIOR included?
Yes. All BrushHour plans include interior and exterior at no additional fee. Hope to see you schedule today!
CAN you clean SPECIFIC AREAs?
Of course! When scheduling a wash on any available slot, you'll have the opportunity to provide comments on any interior and exterior areas of your vehicle that require additional attention. Hope to see you schedule today!
DO I NEED WATER or ELECTRIC?
No. While we do preserve water as an eco-friendly approach, all BrushHour trucks are equipped with water (and electricity) onboard. Hope to see you schedule today!
CAN I PAY EXTRA for a CAR SEAT?
Great question! While we do not advertise a car seat or stroller shampoo/cleaning, (some) Crew Chiefs are comfortable with cleaning a car seat when there is additional time for FREE.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
I WOULD LIKE TO FEATURE BRUSHHOUR. WHO DO I SPEAK WITH?
We love working with media to share compelling stories. Drop us a dime and a member of our team may reach out.
I WOULD LIKE TO PARTNER OR SECURE BRUSHHOUR AT MY LOCATION?
Partner or secure BrushHour at your location or property for your employees and customers here.
I SCHEDULED AN APPT, BUT MY CREW CHIEF HAS YET TO ARRIVE.
Appointments are time windows. That means our team can be present up to 1 hour before or after the scheduled time.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
WHICH SERVICE CAN I CHOOSE TO ADDRESS PET HAIR, SMOKE, or SAND?
Our Luxury Super Sport and Luxury Motorsport services exclusively offer specialized treatments for pet hair, sand, and smoke.
I'M A MEMBER, AND WANT TO ACTIVATE GUARANTEED AVAILABILITY?
We are committed to providing guaranteed availability and seamless access to our services. This exclusive benefit is extended to Discounted Members who can select a designated day and time bi-weekly.
To activate Guaranteed Availability, Discounted Members are kindly requested to contact us via the email channel below after securing their membership subscription.
To activate Guaranteed Availability, Discounted Members are kindly requested to contact us via the email channel below after securing their membership subscription.
CAN I SCHEDULE MORE THAN ONE CAR/MONTH AS A DISCOUNTED MEMBER?
Our Discounted Membership subscription plan offers the flexibility to schedule washes or details for up to two qualifying cars each month. Qualifying cars include any car with a seating capacity of eight or fewer passengers.
For single-vehicle members, you'll enjoy the exclusive benefit of utilizing up to two washes or details per month.
For single-vehicle members, you'll enjoy the exclusive benefit of utilizing up to two washes or details per month.
