Frequently Asked Questions
Can I UPGRADE My Plan LAter?
Absolutely! You can upgrade or downgrade at any time by reaching out to our team using the contacts methods below.
WHAT HAPPENS IF I WANT TO CANCEL?
We get it, sometimes life happens.
For One-time Wash clients, you can cancel your appointment using the initial confirmation email or by getting in touch with our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, you can easily cancel your membership when signed in the web app.
For One-time Wash clients, you can cancel your appointment using the initial confirmation email or by getting in touch with our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, you can easily cancel your membership when signed in the web app.
WHAT HAPPENS IF IT RAINS ON SERVICE DAY?
Crews reschedule for FREE. During periods of heavy rain, our crews review the forecast at the start of each day.
DO ALL PLANS INCLUDE INTERIOR AND EXTERIOR?
Yes. All BrushHour plans include interior and exterior at no additional fee. Hope to see you schedule today!
CAN I REQUEST FOR A SPECIFIC AREA TO BE CLEANED?
Of course! When scheduling a wash on any available slot, you'll have the opportunity to provide comments on any interior and exterior areas of your vehicle that require additional attention. Hope to see you schedule today!
DOES BRUSHHOUR NEED A WATER AND ELECTRIC SUPPPLY?
No. While we do preserve water as an eco-friendly approach, all BrushHour trucks are equipped with water (and electricity) onboard. Hope to see you schedule today!
Can I pay extra to clean my car seats or strollers?
Great question! While we do not advertise a car seat shampoo or cleaning, (some) Crew Chiefs are comfortable with cleaning a car seat when there is additional time for FREE.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
I WOULD LIKE TO FEATURE BRUSHHOUR. WHO DO I SPEAK WITH?
We love working with media to share compelling stories. Drop us a dime and a member of our team may reach out.
I WOULD LIKE TO PARTNER OR SECURE BRUSHHOUR AT MY LOCATION?
Partner or secure BrushHour at your location or property for your employees and customers here.
I scheduled an appointment, but my Crew chief has YEt to arrive.
Appointments are time windows. That means our team can be present up to 1 hour before or after the scheduled time.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
I am a discounted member, and want to opt into a Schedule Lock?
We try our best to ensure there is uninterrupted availability (also known as guaranteed availability or a "Schedule Lock") of our services exclusively for Discounted Members on a designated day of the week.
To opt into this service arrangement, members are required to reach out using the preferred contact method below after obtaining a Discounted Membership.
To opt into this service arrangement, members are required to reach out using the preferred contact method below after obtaining a Discounted Membership.
Or get help with Frequently Asked Questions
Can I UPGRADE My Plan LAter?
Absolutely! You can upgrade or downgrade at any time by reaching out to our team using the contacts methods below.
WHAT HAPPENS IF I WANT TO CANCEL?
We get it, sometimes life happens.
For One-time Wash clients, you can cancel your appointment using the initial confirmation email or by getting in touch with our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, you can easily cancel your membership when signed in the web app.
For One-time Wash clients, you can cancel your appointment using the initial confirmation email or by getting in touch with our team using the preferred contact method below. You may cancel up to 48 hours prior to.
For Discounted Members, there are not any long-term commitments or complicated contracts. If you decide that BrushHour isn't right for you, you can easily cancel your membership when signed in the web app.
WHAT HAPPENS IF IT RAINS?
Crews reschedule for FREE. During periods of heavy rain, our crews review the forecast at the start of your service day.
Are INTERIOR & EXTERIOR included?
Yes. All BrushHour plans include interior and exterior at no additional fee. Hope to see you schedule today!
CAN you clean SPECIFIC AREAs?
Of course! When scheduling a wash on any available slot, you'll have the opportunity to provide comments on any interior and exterior areas of your vehicle that require additional attention. Hope to see you schedule today!
DO I NEED WATER or ELECTRIC?
No. While we do preserve water as an eco-friendly approach, all BrushHour trucks are equipped with water (and electricity) onboard. Hope to see you schedule today!
CAN I PAY EXTRA for a CAR SEAT?
Great question! While we do not advertise a car seat or stroller shampoo/cleaning, (some) Crew Chiefs are comfortable with cleaning a car seat when there is additional time for FREE.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
This unique request will be completed at the discretion of the Crew Chief. Though our chemicals are eco-friendly, we are not responsible for any irritants.
I WOULD LIKE TO FEATURE BRUSHHOUR. WHO DO I SPEAK WITH?
We love working with media to share compelling stories. Drop us a dime and a member of our team may reach out.
I WOULD LIKE TO PARTNER OR SECURE BRUSHHOUR AT MY LOCATION?
Partner or secure BrushHour at your location or property for your employees and customers here.
I SCHEDULED AN APPT, BUT MY CREW CHIEF HAS YET TO ARRIVE.
Appointments are time windows. That means our team can be present up to 1 hour before or after the scheduled time.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
For example, an 8:00 AM scheduled wash may be ready to be serviced at 7:00 AM or as late as 9:00 AM.
I'M A DISCOUNTED MEMBER, AND WANT TO OPT INTO A SCHEDULE LOCK?
We try our best to ensure there is uninterrupted availability (also known as guaranteed availability or a "Schedule Lock") of our services exclusively for Discounted Members on a designated day of the week.
To opt into this service arrangement, members are required to reach out using the preferred contact method below after obtaining a Discounted Membership.
To opt into this service arrangement, members are required to reach out using the preferred contact method below after obtaining a Discounted Membership.
